Benjamin Franklin Plumbing of Auburn
Auburn, Alabama 36867
Around-the-clock plumbing with a punctuality guarantee that pays you.
About
Benjamin Franklin Plumbing of Auburn is an independently owned franchise of the brand Forbes named the 2024 Top Ranked Plumbing Company. The shop dispatches into Auburn from a Phenix City base on Pierce Road and runs 24/7 emergency service across the Auburn-Opelika market.
The defining policy is the brand's punctuality guarantee: 'If there's any delay, it's you we pay.' The franchise pays customers $5 for every minute the technician is late, up to $300, which makes the appointment window a contractual promise rather than a soft estimate.
With 875 reviews and a 4.7 rating, the franchise has volume that backs up its workflow. Drain cleaning, leak detection, repiping, water heater installation, sewer service, and commercial plumbing all run through the same dispatcher and the same on-time policy.
Services
- Clear clogged drains with rotary and hydro-jet equipment
- Detect hidden leaks under slabs, walls, and yards
- Install standard, hybrid, and tankless water heaters
- Repipe failing galvanized and polybutylene systems
- Run sewer service including camera inspection and repair
- Dispatch 24/7 emergency plumbing across Auburn-Opelika
Service Area
Serving Auburn, Opelika, Phenix City, Smiths Station, Salem, Notasulga.
Frequently Asked Questions
What is the on-time guarantee at Benjamin Franklin Plumbing of Auburn?
Benjamin Franklin Plumbing of Auburn pays the customer $5 per minute, up to $300, if the technician arrives later than the scheduled appointment window. That is the brand's signature 'If there's any delay, it's you we pay' policy, and the local franchise honors it by tracking dispatch times electronically. It turns punctuality into a contractual line rather than something the office apologizes for after the fact.
Does Benjamin Franklin Plumbing run 24/7 in the Auburn area?
Yes, Benjamin Franklin Plumbing of Auburn operates 24/7 emergency service across the Auburn-Opelika market. Burst pipes, sewer backups, and failed water heaters all trigger after-hours dispatch from the Pierce Road base in Phenix City. The franchise carries the staffing and rotation to keep that promise on weekends and holidays rather than rolling overnight calls into the next business day.
How many Google reviews does the Auburn franchise have?
Benjamin Franklin Plumbing of Auburn carries roughly 875 reviews at a 4.7 average. That is a meaningful sample size for a plumbing operation in a market the size of Auburn-Opelika, and it reflects the volume of residential service work the franchise pushes through each month. Customers reading reviews can find recent commentary on water heater jobs, drain calls, and after-hours response times specifically.
Where does Benjamin Franklin Plumbing of Auburn dispatch from?
The franchise is based at 1233 Pierce Road in Phenix City, ZIP 36867, and dispatches technicians north into Auburn and Opelika on every shift. The Phenix City base is roughly thirty minutes from downtown Auburn, and the company has built its routing around covering the Auburn-Opelika corridor as a primary service zone rather than a satellite area.
What plumbing brands and services does Benjamin Franklin install?
Benjamin Franklin Plumbing of Auburn installs water heaters, garbage disposals, fixtures, and full repipes, and it runs sewer service with camera inspection and trenchless repair where appropriate. The franchise also takes commercial plumbing calls. Specific brand lines depend on availability, but the shop prioritizes manufacturers carrying parts warranties that line up with Benjamin Franklin's own service guarantees.
Is the Auburn franchise locally owned or corporate?
Benjamin Franklin Plumbing of Auburn is independently owned and operated, even though it carries the brand of the national Benjamin Franklin Plumbing network. That means an Auburn-area owner sets local pricing, hires local technicians, and is accountable for the work, while leveraging the national brand's training, dispatch software, and the on-time guarantee structure that defines the business model.
Contact Information
Address: 1233 Pierce Road
Phone: (334) 249-3593